Below we provide an outline of your rights and responsibilities as well as how we handle and store your information.
We will treat you with respect and dignity.We will treat you fairly and speak honestly.We will protect your personal information and only use it for the right reasons.We will provide good quality services that suit your needs, age, lifestyle, and cultural background.
You have the right to a safe and comfortable place to use the service.You have the right to make choices and decisions about the services you receive.You have the right to the information you need to make good choices.You have the right to have someone help you make the best choices - an advocate or support person.You have the right to get help accessing services in the community.
Make sure to update your contact information as it changes.Keep your appointments - or let us know if you can't.
Respect other people's right to a safe and comfortable environment.Respect other people's right to privacy and confidentiality.Give us honest feedback about our services.Choose someone to support you in making decisions - an advocate, friend, or family member.Treat other people with fairness, honesty, and respect.
We need to know some things about you to ensure we provide a quality service.
There are laws to make sure your informaiton is kept private, these laws say:
- How we collect your information
- How we store information
- Who can see your information
- What we do with your information
Your personal information belongs to you.We need your permission to collect information about you and to share your information.You don't have to give permission.Your information helps us provide good and safe services.We only ask for the information we need.We will tell you why we need it.
That includes photos and videos too.If you don't understand why we need information, it's OK to ask us.
We will protect your information and only use it for the right reasons, and only show the right people.The people who work with you need to see your information. It helps them deliver better services.
We will only share your information if:
- You give permission to share it, or
- We are very worried about your safety, or
- If the law requires us to share it.
If your information is not correct, we may be unable to do a good job.
Give us correct information, and help us keep it up-to-date.If your personal information changes, please let us know.
Moved house? New phone number? New service provider? New contact? - remember to tell us!
We will also check your information regularly.
Let’s connect—your questions are always welcome.
We’re ready to listen and help.
Available Mon–Fri, 8am–5pm
Drop by for a friendly chat.
Hear from people whose lives have been enriched by our caring, inclusive approach to support and independence.
“With their encouragement, I found the confidence to live on my own and reconnect with my community. Their team truly listens and cares.”
![[headshot] image of customer (for a courier & delivery service)](https://cdn.prod.website-files.com/685a11dfe8cd93cd5bafacf3/685b334da7ffa1a4814b6136_pexels-rdne-7403409.jpg){kind=small}
“The support workers are compassionate and always go the extra mile. I feel respected and empowered every step of the way.”
![[headshot] image of customer (for a landscaping service)](https://cdn.prod.website-files.com/685a11dfe8cd93cd5bafacf3/685a127c68d72953b01b740c_f07a4ad6-3730-480e-a6cc-da940bc53e11.avif){kind=small}
“Thanks to their guidance, I’ve built new skills and friendships. I feel included and valued for who I am.”
![[headshot] image of customer (for a edtech)](https://cdn.prod.website-files.com/image-generation-assets/7dd19f5b-ffba-495f-9fe5-e686d12c456d.avif){kind=small}
